Common Questions
General FAQs
01 I'm having difficulty navigating the SmoothToy website. How can I improve this?
For optimal use of the SmoothToy website and its functions, please make sure you are using your browser’s newest available versions (we recommend Google Chrome, Mozilla Firefox, Edge & Safari). You should also try clearing your browser cookies and cache.
02 Can a coupon be used on top of other coupons or discounts?
Unless specified, coupons are not stackable with other promotional offers. They apply to any item in the currently active promotion but are calculated from the total, non-discounted product price.
03 Can I apply several coupon codes on one order?
It is not possible to apply more than one coupon code per order. But only the sky is the limit when it comes to the number of orders you can make.
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Shopping FAQs
Have questions? Browse our FAQs for fast, clear answers about shopping with us.
How do I track my order?
All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.
What payment methods are available?
SmoothToy accepts the following forms of payment for online purchases: PayPal and debit card.
What are the delivery costs and options?
What are the delivery costs and options?
We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive.
You’ll always be able to choose a delivery option and see its cost before completing your order.
Please see our Delivery page for more details.
Can I return or exchange a SmoothToy product?
You have 30 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS.
Please see our Returns Policy page for more details.
Is your packaging discrete?
Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.
Common Questions
FAQs about privacy and security
Your guide to staying safe—explore our policies on privacy, security, and data protection.
Is it safe to order online from SmoothToy?
Is it safe to order online from SmoothToy?
Yes, it is safe to shop at SmoothToy with your credit or debit card, or PayPal or other payment providers. Payment providers may differ depending on your location.
We promise to keep your name, address, credit card details and any other information you give us secure.
Our secure server scrambles your personal information, including credit or debit card number, name and address, before it is sent over the Internet.
Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.
Your card details are presented directly to our bank for clearance.
How does SmoothToy use my data?
SmoothToy will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.
You can read our full Terms and Conditions to find out more.
What is your Privacy Policy?
It’s a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.
